Privacy Policy
This policy explains how Stack Hive collects, uses, and shares your information.
- We collect account, profile, and project information to provide the service.
- We use Google sign-in for authentication and session management.
- Client project information is treated as confidential by default and is not publicly disclosed from dashboard workflows.
- We do not run analytics SDKs by default in the current codebase.
- Contact form messages are sent by email to support handling.
This Privacy Policy describes how we handle personal information when you use the platform. It applies to our website and services that link to this policy.
| Category | Examples | Why we use it |
|---|---|---|
| Account information | Email address; Google account identifier | To create and manage your account, authenticate you, and prevent fraud |
| Profile information (optional) | Name, avatar, bio, city/country, phone number, social links | To personalize your account and help with communication |
| Project information | Project title/description, deadline, budget, contact details, milestones, delivery links | To process project requests, track progress, and deliver project outcomes |
| Reviews and replies | Rating, review title/comment; admin replies | To collect feedback and display approved reviews publicly when published |
| Contact messages | Name, email, subject, message | To respond to inquiries and provide support (sent via email) |
| Usage and log data | IP address, timestamps, request paths, userId/role (when authenticated) | To secure the service, troubleshoot issues, and monitor abuse |
Please avoid sending sensitive personal information (e.g., government IDs, payment card details) through the platform unless specifically requested through a secure channel.
- Provide and maintain the service (account access, project tracking, delivery references).
- Communicate with you about your requests, updates, and support inquiries.
- Improve and secure the platform, including monitoring and preventing abuse.
- Comply with legal obligations and enforce our Terms.
If a project is cancelled, we may store cancellation-related records such as cancellation timestamp, refund transaction reference (when applicable), and operational comments needed to support project closure.
- We use cancellation and refund context to maintain accurate workflow history, support communication, and resolve disputes.
- Access to cancellation-related data is limited to authorized administrators and the relevant account holder through dashboard workflows.
- Cancellation records are retained according to our legitimate business, support, and compliance needs described in this policy.
Only information required for cancellation handling and refund traceability is expected to be recorded in project cancellation context.
We treat client project information as confidential by default. This includes project descriptions, requirements, milestones, files and links, delivery materials, and related communication context handled through the platform.
- Project information is not publicly disclosed from dashboard workflows by default.
- Access to project information is limited to authorized personnel and administrators who need access to deliver and support the service.
- We apply confidentiality controls as part of our service operations and security practices.
We may disclose project information only when you provide explicit consent, when disclosure is required by law or valid legal process, or when reasonably necessary to establish, exercise, or defend legal rights and prevent abuse.
We retain information as long as needed to provide the service and for legitimate business purposes such as security, dispute resolution, and compliance. Retention periods may vary by data type and context.
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure.
Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information. You can also request support via our Contact page.
To make a request, email us at saidul1000005p+stackhive@gmail.com.
Your information may be processed in countries other than your own depending on where our service providers operate. We take steps intended to ensure appropriate safeguards where required.
We may update this policy from time to time. The “Last updated” date above indicates when changes were made.
If you have questions about this policy, contact us at saidul1000005p+stackhive@gmail.com.